Privacy policy

Skills Axis Australia ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose personal information, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

The personal information we collect depends on your relationship with us. It may include:

• Contact and identity information — name, email address, phone number, organisation, postal address.
• Employment and career information — resume, work history, position descriptions, references, qualifications, licences and tickets, training records.
• Eligibility information — work rights and visa status, and where relevant to a service you have asked for, information required to assess eligibility for training, employment or migration pathways.
• Employer and business information — business structure, workforce requirements, role and remuneration details, recruitment history.
• Website information — information you submit through our forms, and technical information such as browser type and pages visited.

Some of this information may be sensitive information (for example, information relevant to health, criminal history checks or clearances required for a role). We collect sensitive information only where it is reasonably necessary for a service you have asked for, and with your consent unless we are otherwise permitted or required by law.

How we collect it

Usually directly from you — through our website forms, email, phone calls and meetings. We may also collect information from third parties where you would reasonably expect it, such as referees you have nominated, an employer engaging us in relation to you, a training provider, or a publicly available professional profile.

Why we collect it

• To respond to your enquiry and provide the services you have requested.
• To assess suitability, eligibility and options across training, workforce and migration services.
• To match candidates with employer requirements, and to present candidates to employers.
• To arrange training, assessment or Recognition of Prior Learning through Registered Training Organisations.
• To prepare, support and coordinate applications and documentation you have asked us to assist with.
• To meet our legal, regulatory and record-keeping obligations.
• To improve our services, and to send you information you have asked to receive.

Who we may disclose it to

We may disclose personal information to:

• Employers or prospective employers, where you are a candidate and have consented to being presented for a role.
• Registered Training Organisations and assessors, where training, assessment or Recognition of Prior Learning is being arranged.
• Legal practitioners, registered migration agents and other authorised professionals, where a matter requires it and you have asked us to arrange or coordinate that assistance.
• Government departments, regulators and assessing authorities, where required for a service you have requested or where required by law.
• Service providers who support our operations, such as IT, email, hosting and form-handling providers.

We do not sell personal information. Some of our service providers may store information outside Australia. Where that occurs we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles.

How we hold and protect it

We hold personal information in electronic systems and, where relevant, in physical files. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure, including access controls and use of reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as it is needed for the purposes described above or as required by law, and then take reasonable steps to destroy or de-identify it.

Our website

Our website may use cookies and similar technologies for basic functionality and to understand how the site is used. You can disable cookies in your browser, though some features may not work as intended. Our forms are processed by a third-party form-handling service which transmits your submission to our email inbox.

Direct marketing

We may send you information about our services where you have requested it or where you would reasonably expect it. You can opt out at any time by replying to any message or emailing us at info@skillsaxisaustralia.com.au.

Access, correction and complaints

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We will respond within a reasonable period. In limited circumstances we may refuse access or correction, in which case we will explain why in writing.

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate. Our complaints process explains how we handle complaints. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner.

Contact us

Privacy enquiries — Skills Axis Australia
Level 3, 160 Edward Street, Brisbane QLD 4000, Australia
Email info@skillsaxisaustralia.com.au · Phone 0423 097 246
Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown above.